Purchase policy

Refund Policy

A Moonhaven Founder Membership purchaser may request a refund within seven (7) calendar days of the purchase date. After that seven-day period, the Founder Membership is nonrefundable except where otherwise required by law.

How to request a refund

Email info@o2treehouse.com from the address used for the purchase. Include the purchaser’s full legal name and Stripe receipt or Checkout reference. Do not email card or bank-account details.

Review and processing

Refund requests are reviewed and manually approved by O2 Treehouse before processing through Stripe. Approved refunds are returned to the original payment method. Bank and card-network processing times may vary.

Effect of refund

Once refunded, the Founder Membership and associated benefits are canceled, the Founder number may be reassigned, and the membership returns to available inventory. A refund does not cover separate charges incurred outside the membership purchase unless expressly stated.

Booking cancellations

This purchase-refund policy is separate from the cancellation rules governing a Founder reservation. Reservation cancellations are governed by the Founder Booking Terms and the policy supplied during booking.